TERRIBLE CUSTOMER SERVICE

Edit Subject

Following up - I also ordered pants from them. Gave them very clear measurements and made them just as the measurement guide instructed. I ended up getting pants that were 5cm in circumference too small in the thigh. Again, I sent them back, repeatedly asked them how soon they could remake the pants as it was a clear error on their part. After 2 weeks of them avoiding the question, they finally tell me that they were going to alter them and there was only a 1 cm difference. They even tried to send me back my own photo and said I measured wrong! My photo clearly shows I measured correctly. They sent a photo showing their measurement and it has their tape measure hanging off the edge and is extremely loose so that it makes the measurement longer.

I'm asking for a FULL REFUND since I don't want to do deal with a company that lies and has no sense for the customer.

My image is the bright single shot, showing that the measurement is clearly under the crotch. Had to increase the brightness because they blamed me for measuring "too low." You can't go any higher than the crotch!

Their image is the multi-shot photo. You can see the measurement at the half thigh is off.

Also a low exposure photo for everyone to see.

Notice how the material looks like felt. Would definitely not recommend buying these either from a pure quality perspective. These cost $199.98 for felt?!

Hello John, I will look into this asap. You have fulll refund entitlement for products you ordered which did not follow the instructions you entered online definitely. I also going to see why this process took long considering repeats or remakes should take only 1 month (excluding the first 21 business days which took for the first production to be completed). 

Please email me directly to have this resolved. Hopefully you are higher up than someone I've already talked to and can give a more satisfactory outcome

Hello John, I sent you an email from my work address to help resolve the issue.
Thanks for your patience.

Glad to have this sorted John! We hope you would like the shirts. They will be shipped out on Monday!